The SemanticEdge Professional Service Team

Our experience shows us that the planning, development and implementation of voice response systems is increasingly delving deeper into the business processes and systems of the user and affecting all customer service processes.

The point in this is to include customer databases, transaction systems and existing IT workflows or to replace already installed lT-IVR systems in one step or phase them out.

Experienced consultants at SemanticEdge are ready to stand side-by-side with you for these and other challenges. Our interdisciplinary Professional Service Team also includes management consultants with years of experience in the development of automation strategies, potential and process analysis and in the planning and management of complex projects.

The SemanticEdge Professional Service Team is happy to advise you. Our consulting spectrum consists of:

  • The appraisal of the automation potential in your company
  • The development of automation strategies for the phased introduction of spoken dialog systems into your customer service operation
  • The phasing out of existing IVR systems
  • The optimization of existing speech portals
  • The analysis of your automation-relevant business processes
  • The detailed specification of a dialog application with all of the affected interfaces, linked systems and workflows