Dialog Design with Human Touch

Adapting the machine to deal with the expectations and activities of humans – this is the key to the success of a dialog system; success that expresses itself in greater customer satisfaction, the maximum level of automation and a high return-on-investment.

With its approach to Human Touch Dialog Design, SemanticEdge is setting the standards for a new generation of voice response systems that make natural language dialogs in top quality possible.

What distinguishes dialog with a “Human Touch“?

Well, the first thing is a dialog design that genuinely has “something to say“ to the customer: ”How can I help you?“ instead of ”Say ... if you...“.

The system reacts flexibly to what the caller says and is capable of simultaneously processing, confirming or correcting a diversity of information. Even in the event of misunderstandings in the dialog, the system can provide orientation and suggest a solution.

Another feature of ”Human Touch“ is the high level of personalization – from the personal greeting to a completely tailored dialog that coordinates the range of services or products individually to the caller.

And finally: The sound of the voice. It is the voice and sound, if you will, that distinguish the ”acoustic personality“ of a voice portal. For this reason, together with the best German corporate sound agency, SemanticEdge has created a procedure for the development of situationally coordinated voices and sounds that are both tailored to the image of your company and that also promote the best dialog atmosphere.