The Key to Your Success with Customers

Dialogs in ”Human Touch“ quality are only possible with the help of VUI design. What distinguishes a dialog of this kind with ”human characteristics“?

Well, the first thing is a dialog design that genuinely has “something to say“ to the customer: ”How can I help you?“ instead of ”Say ... if you...“.

The system reacts flexibly to what the caller says and is capable of simultaneously processing, confirming or correcting a diversity of information. Even in the event of misunderstandings in the dialog, the system can provide orientation and suggest a solution.

Another feature of Human Touch is the high level of personalization – from the personal greeting to a completely tailored dialog that coordinates the range of services or products individually to the caller.

And finally: The sound of the voice. It is the voice and sound, that distinguish the ”acoustic personality“ of a voice portal. For this reason, together with the best German corporate sound agency, SemanticEdge has created a procedure for the development of situationally coordinated voices and sounds that are tailored to the image of your company and that also promote the best dialog atmosphere.

The SemanticEdge range of services in the area of Voice User Interface Design comprises:

• The SemanticEdge range of services in the area of Voice User Interface Design comprises
• Development of a persona that ideally reflects your brand in terms of voice, dialog conduct and sounds
• Dialog design

Related Topics:

• Dialog Design with Human Touch