Telecommunication companies find themselves in a fast-paced restructuring process, driven by globalization and mergers.

Landline, internet and mobile phone networks are converging and increasingly offering more affordable flat rates.

In the process, customer service is faced with the challenge on the one hand of reducing the high customer fluctuation rates and further reducing costs on the other. The automation of standard processes such as order status statements, rate information or account status statements can not only drastically reduce costs, but also create new opportunities for better customer supervision in the services sector, a factor so important for success.

SemanticEdge offers you extensive experience in the automation of service processes in natural language, personalized dialog.

The service modules we have developed for the telecommunications sector enable the pre-qualification and automation of important 1st level support services.

Service Overview: Telecom

What benefits does Enterprise Telecommunications Solution have in store for you?

  • Individual Configuration: The process modules can be individually adjusted to your needs.
  • High Dialog Quality: The telecommunications solution combines personalized and natural language dialogs in the highest quality, even with complex business processes. Flexible, cooperative dialogs adjust to the user and bring human characteristics into the interaction between people and machines (Dialog Design with Human Touch).
  • High ROI: The high dialog quality allows the maximum level of automation, even of complex services (for instance, rate changes).
  • Quick Time-to-Market: The reusable process modules permit you to attain significant savings effects at a very early stage.
  • Integrated Development and Management Environment: Efficient tools provide you with comfortable administration, independent processing of the application and detailed reporting.
  • Open, Standard-Based Web Architecture: The future-oriented system architecture permits you to exchange the components in a voice response system (e.g., the voice recognizer) and to use existing infrastructure systems (application and portal servers, management systems, reporting, etc.).